Student Email

Athens Technical College has partnered with Microsoft and its Live@Edu program to provide free ATC email accounts and other services for all students.  The following links will take you to the program or service indicated:

Frequently Asked Questions

1. What is my e-mail address?
   Answer: Enter your student ID number in the search box below to search ATC’s student information system for your e-mail address.
   
   
   Enter your Student ID:

   (910xxxxxx)  
2. How was my email address determined?
   Answer: Your email address is composed of your first name, your last name, and the last 3 digits of your student ID number followed by @student.athenstech.edu. For example, John Smith with student ID number 999999045 would be assigned the email address: johnsmith045@student.athenstech.edu. Email addresses may not contain spaces or special characters. Characters such as a space, " ' " and "-" have been removed.
3. What is my login for my Email, Skydrive, Spaces, and instant messenger accounts?
   Answer: You will use your complete email address as your login for your email, Skydrive, Spaces, and instant messenger accounts. For example: johnsmith045@student.athenstech.edu
4. What is my password?
   Answer: Your password will initially be set to your eight digit birth date (mmddyyyy). For example, if your birth date is March 8, 1975, the password will be 03081975. NOTE the initial password is always eight numbers, even if it contains zeros.
   If you do not think your birth date is in the ATC system correctly, please contact the office of registration and records at 706-355-5013.
5. How do I access my email account for the first time?
   Answer: The first time you access your email account the system will require you to verify your initial password, select a secret question and answer, add an alternative email address (important in case you lose your ATC account information), enter the country and state, and list the year of your birth.  You will also be asked to indicate your desired language (select English) and time zone (select Eastern).
   Do not forget your secret question and answer (If you forget your password you will be required to answer your secret question). Students are responsible for managing their passwords. Athens Technical College is not responsible for managing or changing email passwords.

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6. On the email login screen there are options to “Save my email address and password,” “Save my email address” and “Always ask for my email address and password”?  Which should I choose.
   Answer: It is VERY important that when you are using any computer other than your HOME computer, you ALWAYS choose “Always ask for my email address and password.”  If you do not, the computer will remember your login and password and any person who uses that computer will be able to access your email. Click here to access your email account and login.
7. Is it important to log off when finished using my email?
   Answer: It is extremely important to log out of your email account when finished.  In your email account, you will see a “Log Off” option in the upper right of the screen.  Failure to log out of your account allows any person who uses that computer to access your email.  It is also good practice to close the web browser once you have logged out.
8. What do I do if I have lost or forgotten my password?
   Answer: If you forget your email password, you can have it reset at the login screen.  Click here to go to the login screen. Click on the “Forgot your password?” link on the login page. Follow the directions on the screen. Two options will be available: Have a new password emailed to your alternative email address or provide account information and your secret question/answer to enter a new password.  Select an option and follow the directions.
9. How do I change my email / messenger / skydrive / spaces password?
   Answer:
   To help protect your personal information, change your password regularly. To change your password, follow these steps:
   1. Sign in to Account Services.
   2. On the left side of the screen choose account summary.
   3. In the middle of the screen, under Password reset information, password, select Change
   OR
   4. On the right of the screen, under common tasks, select change your password
   5. Enter your current password, then your new password twice.
   6. Click Save.
   It is very important to remember the new password. Athens Technical College staff can not retrieve your password.
10. Why do I have an Athens Tech email account? What is it for? What can I use it for?
    Answer: Athens Tech email accounts are a free service for all registered students. The email accounts are for communication between students and faculty/staff.  Students are highly encouraged to use their Athens Tech accounts for all school-related communications including online classes. Your email account and password also provide access to other Microsoft services including MSN instant messenger, Skydrive, and Spaces. Please note that email can not be used to transmit confidential student information, even with the student's consent which means that grades, credit card numbers, social security numbers, transcripts, tax records, financial aid records, etc can not be transmitted by email. Students should also review the acceptable internet and computer use policies in the ATC catalog. Students should never share or transmit copyrighted material using their account(s) including but not limited to photographs, music and files.

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11. I'm logged into my email account but I don't know what to do. I don't know how to send or read email. How do I attach a file?
    Answer: Once you log into the email system, you can access extensive online help by clicking Help in the upper right of the screen.
12. What other services are available in the email system?
    Answer:Once logged into your email account, you have access to your own personal planning calendar, contacts, notes and tasks.
13. Does my email account and password give me access to hotmail?
    Answer: No. The Athens Tech email system is running Microsoft Exchange.
14. Is help available?
    Answer: Athens Tech does not provide technical support for email, Instant Messenger, Skydrive, or Spaces at this time; however, Microsoft provides some limited assistance.  Click here to access Microsoft support.
15. What are Skydrive and Spaces?
    Answer: Skydrive is an online personal storage space for files and documents. Files can be shared and made public to others over the internet. With Spaces you can create your own blog and publish photographs. Copyrighted material should never be uploaded or shared.

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16. When are email accounts created for new students?
    Answer: Email accounts are created for new students two days prior to the start of each quarter. Students may use the search feature above to determine if the account is available.

The above systems are provided "as is" without any warranties or guarantees that they will be uninterrupted by Microsoft or Athens Technical College. By using the systems described above the student agrees to abide by the code of conduct and rules/regulations specified in the Athens Technical College catalog and assumes all risks associated with the use of such systems. Athens Technical College reserves the right to terminate any and all services/systems/agreements at any time and is not responsible for any student materials (emails, files, documents) stored on those systems.