Computer Support Specialist
Nature of Work
Computer support specialists provide technical assistance, support, and advice to individuals and organizations that depend on information technology. They work within organizations that use computer systems, for computer hardware or software vendors, or for third-party organizations that provide support services on a contractual basis. Support specialists are usually differentiated between technical support specialists and help-desk technicians.
Technical support specialists respond to inquiries from their organizations' computer users and may run automatic diagnostics programs to resolve problems. In addition, they may write training manuals and train computer users in the use of new computer hardware and software. These workers also oversee the daily performance of their company's computer systems, resolving technical problems with local area networks (LAN), wide area networks (WAN), and other systems.
Help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk.
Computer support specialists held about 722,400 jobs nationally in 2012. Although they worked in a wide range of industries, about 20 percent were employed in the computer systems design and related services industry. Employment of computer support specialists is expected to increase by 17 percent from 2012 to 2022.
Credentials You Can Earn
The Higher Education Act requires all colleges and universities to notify students and prospective students of all program costs for which they will be responsible. Students will be responsible for the following expenses:
- Nonrefundable application fee ($25)
- Tuition ($89 per credit hour)
- Accident Insurance Fee ($4 per term)
- Campus Supply Fee ($40 per term)
- Instruction Fee ($55 per term)
- Parking Fee ($20 per term)
- Campus Safety Fee ($25 per term)
- Registration Fee ($50 per term)
- Student Activity Fee ($30 per term)
- Technology Fee ($105 per term)
Throughout the Program
- Textbooks (Approximately $3,000 for the associate degree program, $2,500 for the diploma program, $500 for the CompTIA A+ Certification program, $1,155 to $1,321 depending on the elective courses chose in the CompTIA A+ Certified Technical Preparation program, $1,000 to $1,700 depending on the elective courses chosen in the Help Desk Specialist program, $1,068 to $1,183 depending on the elective courses chosen in the Microsoft Excel Application Specialist program, and $1,270 for the PC Repair and Network Technician program.)
These expenses are based on costs in effect at the time this catalog was published. Prices are subject to change.
Phone: (706) 355-5078